tf999 Privacy Policy

Section 1

About This Policy

tf999 ("we", "our", "platform") is a trusted online gaming service in Bangladesh. This Privacy Policy ("Policy") explains how we collect, use, disclose, and protect the personal information of our users. By using the tf999 website or services, you are considered to have accepted the terms of this Policy.

This Policy applies to the website https://tf999.cam and all digital services operated under tf999. If you use our services, you are considered to be at least 21 years of age and capable of understanding and complying with this Privacy Policy.

We may update this Policy from time to time. In the event of changes, the date of the latest revision will be noted on this page and you may be notified by email as appropriate.

Section 2

Information You Provide Directly

When you register with tf999 or use our services, we collect the following information:

• Full name and date of birth (for age verification)
• Email address and contact details
• Payment method details — bKash, Nagad, Rocket, Upay, or bank account information (only the necessary parts, not the full number)
• Identity verification documents (where applicable)
• Account username and password (stored in encrypted form)

Section 2.2

Automatically Collected Information

When you use our platform, the following information may be collected automatically through technical means:

• IP address and device type
• Browser and operating system information
• Service usage time, session logs, and page view history
• Information obtained from cookies and similar tracking technologies
• Game usage and betting transaction history

Section 2.3

Information Received from Third Parties

In some cases we may also receive information through third parties, such as identity verification service providers, fraud prevention agencies, and payment processors. This information is used solely to improve the security of your account and the quality of our services.

Section 3

Why We Use Your Information

tf999 uses your information for the following legitimate purposes:

• To create, verify, and manage your account
• To process deposit and withdrawal transactions
• To provide customer service and support
• To detect fraud and ensure platform security
• To ensure responsible gaming and prevent harmful behaviour
• To improve platform performance and user experience
• To meet legal obligations and satisfy regulatory requirements
• To manage applicable bonuses and promotional offers

Section 3.2

Marketing Communications

With your prior consent, we may send you emails about tf999 promotions, bonus offers, or special events. You may opt out of such communications at any time. Even after opting out, important service-related messages will continue to be sent.

Section 4

When and With Whom Information Is Shared

tf999 does not sell your personal information. Information may be shared in the following limited circumstances:

• Service Providers: Our partner organisations for payment processing, identity verification, IT infrastructure, and customer service, who may only use the information for specified purposes.
• Legal Requirements: Information may be disclosed to comply with orders from government agencies or courts, or to fulfil legal obligations.
• Fraud Prevention: Necessary information may be shared with security agencies to detect and prevent unlawful activity.
• Business Transfers: Information may be transferred in the event of a company merger or acquisition, though the terms of this Policy will continue to apply.

Outside of the above circumstances, we will not share your information with any third party.

Section 5

What Cookies Are and How We Use Them

Cookies are small text files stored in your browser. tf999 uses cookies for the following purposes:

• To keep login sessions active and ensure account security (essential cookies)
• To remember your preferences and settings (functional cookies)
• To analyse service usage and identify opportunities for improvement (analytics cookies)

You can control cookies by changing your browser settings. However, disabling cookies may cause some parts of the service to not function properly.

Section 6

How We Keep Your Information Secure

tf999 treats the security of your personal information as a top priority. We have implemented the following technical and organisational measures:

• SSL (Secure Socket Layer) encryption — all data transmissions are secured
• Password hashing — your password is never stored in plain text
• Regular security audits and vulnerability testing
• Access controls — only authorised staff can access the information they need
• Data backup and recovery systems

Data transmission over the internet carries some inherent risks. However, we follow the highest industry standards in our efforts to ensure the protection of your information.

Section 6.2

Data Retention Period

We retain your information only for as long as necessary. In general:

• Information for active accounts is retained until the account is closed
• Transaction records are kept for a specified period in accordance with legal requirements
• Some information may be retained even after an account is closed due to legal obligations

At the end of the designated period, information is securely deleted or anonymised.

Section 7

Your Rights Regarding Your Information

As a tf999 user, you have the following rights:

• Access: You have the right to know what information we hold about you.
• Correction: You may request that your information be corrected if it is inaccurate or incomplete.
• Deletion: In certain circumstances you may request that your information be deleted, though some information may be required to be retained due to legal obligations.
• Objection to Processing: You have the right to object to the processing of your information for specific purposes.
• Portability: In certain circumstances you may request to receive your information in a structured format.
• Withdrawal of Consent: Where the processing of information is based on consent, you may withdraw that consent at any time.

To exercise these rights, contact us by email at: [email protected] — we will respond to your request as quickly as possible.

Section 8

Our Policy Regarding Those Under 21

tf999 strictly provides services only to those aged 21 or above. We do not knowingly collect information from any person under the age of 21.

If we become aware that we hold information about a minor, we will immediately delete that information and close the associated account. Please contact us if you become aware of any such situation.

Section 9

International Data Transfers

To operate tf999's services, your information may be processed or stored on servers located in various countries. Where your information is transferred internationally, we ensure that the receiving party maintains adequate security measures and complies with the standards of this Privacy Policy.

Applicable contracts, standard data protection clauses, and other legal mechanisms are used for such transfers.

Section 10

Complaints Process

If you have a complaint regarding your information, please notify our support team first. We generally aim to respond to any data protection request within 30 business days. Complex matters may take longer, but you will be kept informed in such cases.

If you are not satisfied with our policy or actions, you have the right to lodge a complaint with the relevant authority.